This Refund & Cancellation Policy explains the conditions under which orders placed through www.scribbl3d.com may be cancelled and refunds may be issued.
1. Order Cancellation
Customers may request cancellation of an order provided the order has not already been dispatched.
Once an order has been dispatched or entered the delivery process, cancellation may no longer be available.
For customised, personalised or made-to-order Products, cancellation may not be available once production has commenced.
To request a cancellation, contact us at scribbl3dofficial@gmail.com with your Order ID and cancellation request, or navigate to your orders section to cancel an eligible order.
2. Refunds for Cancelled Orders
Where an eligible cancellation is approved before dispatch, the amount paid for the cancelled Product will generally be refunded to the original payment method.
Where an order has already been shipped, any applicable shipping or return-related charges may be deducted from the refundable amount.
Refunds will be processed within 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.
3. Damaged, Defective or Incorrect Products
If you receive a Product that is damaged, defective, incorrectly supplied or materially different from the Product ordered, please contact scribbl3dofficial@gmail.com within 48 hours of delivery.
Please provide:
- Order ID;
- photographs or videos of the Product and packaging; and
- a description of the issue.
After reviewing the claim, SCRIBBL3D may approve a replacement or, where a replacement cannot reasonably be provided, a refund in accordance with our applicable policies.
For more information about eligibility and returns, please refer to our Returns Policy.
4. 3D Printers and Warranty Products
3D printers and other Products covered by a manufacturer or SCRIBBL3D warranty are not eligible for ordinary return or refund after delivery.
Issues with such Products will generally be handled through the applicable warranty or service process.
Please refer to the applicable warranty documentation provided with the Product.
5. Customised and Made-to-Order Products
Customised, personalised and made-to-order Products are generally not eligible for cancellation or refund once production has commenced, except where the Product is defective, damaged, incorrectly manufactured or otherwise covered by applicable law.
6. Failed or Refused Deliveries
If an order is returned to SCRIBBL3D because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts or another reason attributable to the Customer, any refund or re-shipment will be considered based on the circumstances and applicable courier policy.
Any applicable shipping, return or re-delivery charges may be deducted from the refundable amount.
7. Refund Method
Approved refunds will generally be issued to the original payment method used for the transaction.
If the original payment method cannot receive the refund, SCRIBBL3D may contact the Customer to arrange an appropriate alternative method.
8. Contact Us
For cancellation or refund requests, contact:
- Phone
- +91 9599523434
Please include your Order ID when contacting us.
Nothing in this Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
