This Privacy Policy explains how SCRIBBL3D, operating under the brand name SCRIBBL3D (“SCRIBBL3D”, “we”, “us”, or “our”), collects, uses, stores and protects personal information when you use www.scribbl3d.com (“Website”) or interact with our Products and Services.
By using the Website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide and improve our Products and Services.
Depending on how you use the Website, this may include:
Information you provide to us
- Name
- Email address
- Phone number
- Billing and shipping address
- Account login information
- Order and transaction details
- Information provided when contacting customer support
- Information provided for customised Products or Services
- CAD files, STL files, images, drawings, specifications and other files submitted for custom manufacturing or prototyping
- Any other information you voluntarily provide to us
Payment information
Payments may be processed through third-party payment providers. Where payment is processed by a third-party payment provider, SCRIBBL3D may receive transaction-related information necessary to confirm and manage the payment.
We do not ask you to provide passwords, PINs, OTPs or other confidential payment credentials through email, phone or customer support.
Information collected automatically
When you use our Website, certain technical information may be collected automatically, such as:
- IP address;
- browser and device information;
- operating system;
- pages visited;
- approximate usage information;
- referring website; and
- information collected through cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
- create and manage your account;
- process and fulfil orders;
- provide Products and Services;
- process payments;
- arrange delivery;
- provide customer support;
- process returns, replacements and refunds;
- provide warranty and after-sales support;
- provide customised manufacturing and prototyping services;
- process Customer Materials such as CAD and STL files;
- communicate with you regarding your orders and account;
- improve our Website, Products and Services;
- detect and prevent fraud, abuse and security issues;
- comply with applicable legal obligations;
- send promotional or marketing communications where permitted; and
- perform other purposes communicated to you at the time information is collected.
Where applicable, you may opt out of promotional communications.
5. Customer-Submitted Files and Custom Manufacturing
If you submit CAD files, STL files, images, designs, drawings or other materials for custom manufacturing or prototyping, we may access, store and process those materials to provide the requested Service.
We will use such materials primarily for purposes connected with your order or Service, including:
- file preparation;
- manufacturing;
- quality control;
- customer support;
- reprints or replacements; and
- related technical processing.
Intellectual-property ownership of Customer Materials is governed by our Terms & Conditions.
Where required to fulfil your order, Customer Materials may be accessed by relevant employees, contractors, manufacturing partners or service providers.
6. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide our Products and Services;
- maintain your account;
- fulfil contractual and business obligations;
- resolve disputes;
- maintain transaction and accounting records;
- prevent fraud and abuse; and
- comply with applicable legal requirements.
When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with our practices and applicable law.
Certain information may need to be retained for longer periods where required by law or necessary to establish, exercise or defend legal claims.
8. Your Rights and Requests
Subject to applicable law, you may request to:
- access personal information we hold about you;
- correct or update inaccurate information;
- request deletion of personal information where applicable;
- withdraw consent where processing is based on consent; and
- exercise other rights available to you under applicable law.
To make a request, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Please note that some information may need to be retained where required by law or where there is a legitimate reason to do so.
9. Marketing Communications
We may send you information about Products, Services, offers and other updates where permitted by applicable law.
You may opt out of promotional communications by:
- using the unsubscribe option provided in the communication; or
- contacting us at scribbl3dofficial@gmail.com.
Transactional and service-related communications, such as order confirmations, shipping updates and important account notifications, may continue where necessary.
10. Third-Party Websites
Our Website may contain links to third-party websites or services.
This Privacy Policy does not apply to third-party websites. Their collection and use of information is governed by their respective privacy policies.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
11. Children’s Information
Our Website is intended for use by individuals who are legally capable of entering into applicable transactions.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or information practices.
The updated version will be published on the Website together with the revised “Last Updated” date.
Where required by applicable law, we will provide additional notice of material changes.
13. Grievance Officer
For privacy-related concerns, requests or grievances, you may contact:
- Name
- Mr. Sparsh Jain
- Designation
- Founder
- Company
- SCRIBBL3D
- Address
- Plot No. 685, Saini Mohalla, Nangloi, New Delhi – 110041
- Phone
- +91 9599523434
- Availability
- Monday–Saturday, 9:00 AM–6:00 PM
14. Contact Us
For questions regarding this Privacy Policy or our handling of personal information:
- Company
- SCRIBBL3D
- Address
- Plot No. 685, Saini Mohalla, Nangloi, New Delhi – 110041
- Phone
- +91 9599523434
- Website
- www.scribbl3d.com
